Royal Mail Redirection Service

Many organisations need to be notified of your new address when you move. Taking out a Royal Mail redirection service ensures that your post is redirected to your new address and protects you from Previous Occupier Identify Fraud. Many organisations use your address and the longer you have been at that address, the more you are likely to lose track of organisations that use your address.

This guide will cover the following:

• The cheaper alternative to the Royal Mail Redirection Service
• What is the Royal Mail Redirection service?
• How much is the Royal Mail redirection service?
• How do I redirect my mail with Royal Mail?
• What do I need to Redirect my mail with Royal Mail?
• When do I need to redirect my mail with Royal Mail?
• Why should I use the Royal Mail redirection service?
• What are the alternatives to using the Royal Mail redirection service?
• Does mail redirection include parcels?
• Can I cancel the Royal Mail redirection Service?
• Can I apply for a Redirection for other people?
• Can I renew my Royal Mail redirection?
• Can I redirect my mail to another country?
• What mail is not included in the Royal Mail redirection service?
• Does the Royal Mail give discount to individuals on Universal or Pension Credit?
• Can you redirect mail for a deceased person?

The cheaper alternative to the Royal Mail Redirection Service

You will be pleased to know that the Royal Mail Redirection Service is not the only way you can redirect your Mail. In fact, if you just let all your service providers know you've moved, your mail will not only be redirected, but your address will also be updated. Kill two birds with one stone and save money whilst you’re at it by using the Moveinout change of address service.

What is the Royal Mail Redirection service?

The Royal Mail redirection service is a service provided by the Royal Mail, the service allows individuals or businesses to redirect their mail from their old address to a new address for a set time period. The redirection service is useful when you’ve moved to a new address and still want to receive mail that is sent to your old address. It helps ensure that important letters, packages, and other postal items are not missed during the transition period.

How much is the Royal Mail redirection service?

The cost of the Royal Mail redirection service depends on several factors, including the type of redirection (personal or business) and the duration of the service.
‍For Personal UK Redirections:

• Up to 3 months: £36.00
  Extra person free £8.50
• Up to 6 months: £53.00
  Extra person free £10.00
• Up to 12 months: £76.00
  Extra person free £11.00

‍For Personal Overseas Redirections:

• Up to 3 months: £133.00
  Extra person free £25.00
• Up to 6 months: £53.00
  Extra person free £10.00
• Up to 12 months: £76.00
  Extra person free £11.00
  

How do I redirect my mail with Royal Mail?

The Royal Mail Redirection Service can be set up online or at any Post Office® branch. Once set up, your mail will be redirected to your new address.

What do I need to Redirect my mail with Royal Mail?

To redirect your mail using the Royal Mail Redirection service, the following details are required:

• A Royal Mail online account
• The names and dates of birth of the people who need their mail redirected
• Your previous and new address
• At least 5 days’ notice of the date you wish your redirection to start
• A valid debit or credit card

When do I need to redirect my mail with Royal Mail?

As soon as you have a date which you will be in your new address. Royal Mail recommends applying for a mail redirection 4 weeks before you move.

Why should I use the Royal Mail redirection service?

The Royal Mail redirection service will ensure that you never miss important mail such as bank statements and health letters, whilst preventing your mail from getting into the wrong hands.  

What are the alternatives to using the Royal Mail redirection service?

There are alternatives to using the Royal Mail Redirection service, the Moveinout online change of address service can redirect your mail by notifying your local and national service providers of your new address from a single platform.

Does mail redirection include parcels?

Yes, the Royal Mail redirection service includes parcels to any UK address. Parcels will only be redirected if sent using Royal Mail Postal Service, If Parcels are sent via any other postal services such as Amazon, UPS or EVRI they will not be redirected to your new address. You will have to contact the postal service separately and inform them of your new address.

Can I cancel the Royal Mail redirection Service?

The Royal Mail Redirection service can be cancelled at any time.

• If you cancel your redirection before it has started, you can get a full refund
• If you cancel your Redirection within the Cancellation Period and your Redirection has not started, you’ll receive a full refund
• If you cancel your Redirection within the Cancellation Period and your Redirection has started, you’ll be refunded the Redirection fee less £10 to cover Royal Mail costs
• If you cancel your Redirection after the Cancellation Period and your Redirection has started, no refund will be provided

Can I apply for a Redirection for other people?

You can redirect your mail for other people as long as you all live at the same address. There is an additional fee for each person added to the mail redirection. Royal Mail can only redirect mail for up to 8 people, for redirections involving more than 8 people, you will have to apply at the Post Office or via post using the Consumer Redirection Form. You can only redirect mail for someone at a different address if you have Power of Attorney. You can also redirect mail for someone who has died by applying at the Post Office® or by post.

Can I renew my Royal Mail redirection?

Yes, you may have received a renewal invite that will have your reference number on It, you can use this reference number once logged in to your Royal Mail account. You can also renew by post or phone using the automated renewal system. Ensure you have your reference number.

Can I redirect my mail to another country?

Yes, you can redirect mail from a UK address to a new address overseas. Royal Mail will direct all mail using their International Standard service. Note that:

• To use this service, your credit/debit card must be registered in the UK
• Royal Mail cannot Redirect mail from an overseas address to a UK address.
• Royal Mail cannot redirect mail to an address abroad which is over 25mm thick, weighs more than 100g or appears to contain goods.

What mail is not included in the Royal Mail redirection service?

• Personal mail from a business address
• Any items addressed “To the occupier”
• Mail or parcels delivered by other delivery service or courier
• Mail from a British Forces Post Office (BFPO) address
• Any mail related to government benefits such as housing benefits, Jobseekers allowance (JSA) etc…
• Restricted goods sent in the UK using Royal Mail Tracked services

Does the Royal Mail give discount to individuals on universal credit or pension credit?

The Royal Mail’s discount is for customers who are receiving Universal or Pension Credit. Universal Credit discounts also apply the following benefits:

• Child Tax Credit
• Housing Benefit
• Income Support
• Income-based Jobseeker’s Allowance (JSA)
• Income-related Employment and Support Allowance (ESA) and
• Working Tax Credit

Redirection discounted prices
‍For a single adult household:

• Up to 3 months: Standard price - £36.00
  Up to 3 months: Discounted price - £22.50
• Up to 6 months: Standard price - £53.00
  Up to 6 months: Discounted price - £30.00
• Up to 12 months: Standard price - £76.00
  Up to 12 months: Discounted price - £60.00

For a family household with 2 adults and 2 children (under16):

• Up to 3 months: Standard price - £44.50
  Up to 3 months: Discounted price - £30.00
• Up to 6 months: Standard price - £63.00
  Up to 6 months: Discounted price - £30.00
• Up to 12 months: Standard price - £87.00
  Up to 12 months: Discounted price - £60.00

For a family household with 3 adults:

• Up to 3 months: Standard price - £53.00
  Up to 3 months: Discounted price - £30.00
• Up to 6 months: Standard price - £73.00
  Up to 6 months: Discounted price - £30.00
• Up to 12 months: Standard price - £98.00
  Up to 12 months: Discounted price - £60.00

Can you redirect mail for a deceased person?

Yes, you can use the Royal Mail Redirection service on behalf of someone who has died or for whom you have power of attorney, deputyship or similar legal authority. To redirect mail for a deceased person, you will likely need to provide documents to demonstrate your authority to act on behalf of the deceased. You can find the Redirecting mail in special circumstances form here.