How to

DWP Change of address

Everything you need to know about notifying a change of address with DWP
Stephanie
3 mins

DWP Change of address

If you're in the midst of a big change—a new chapter, a fresh start, or simply a change of scenery—you might be wondering how to tackle the nitty-gritty details, like updating your address with the Department for Work and Pensions (DWP). Fear not! We've got your back. Moving home can be stressful, but ensuring your information is up to date doesn't have to add to the chaos. We will show you how to navigate the ins and outs of smoothly updating your address with the DWP. We’ll make this administrative task a breeze, so you can focus on settling into your exciting new space!

This guide will cover the following:

Do I need to update my address with DWP?

Yes, it's crucial to update your address with the Department for Work and Pensions (DWP) when you move. Failing to do so can lead to complications with the benefits or services you receive. Keeping your information current ensures that you receive the correct payments and correspondence from the DWP. It also helps maintain the accuracy of your records, preventing potential issues or delays in receiving your entitlements. Keeping your address updated is a fundamental part of staying connected not just with DWP, but all your service providers.
You need to Inform DWP or HMRC if:

  • You have changed your name
  • If your address has changed
  • If your taxable income has changed
  • If you have changed your gender

How do I change my address with the DWP online?

To notify a change of address online with the Department for Work and Pensions (DWP) you can use the Moveinout change of address service which is a convenient way to update your address across multiple service providers, including, HMRC, banks and subscriptions.

When updating your address, it's often helpful to have the below information on hand:

  • Your National Insurance number
  • Details of the benefit or service you receive
  • Your old and new address details
  •  Your move date

Alternatively, you can notify your change of address using the HMRC app.
To change your address using the HMRC app, you will need to:

  1. Download the HMRC app from your app store
  2. Sign in using your government gateway and password
  3. Tap on your details on the bottom right of the screen
  4. Tap Change name or main address

When should I notify the Department of Work & Pensions (DWP) of Changes?

You should always make sure that your personal details or circumstances are notified as soon as possible to avoid potential issues with benefits, services, or communications. Even if there's a slight delay in updating your information, it's better to do so at the earliest opportunity to prevent any complications.

You should notify the DWP of a change in circumstance when:

  • You change your address
  • If you are admitted or discharged from hospital
  • Relocate outside of the UK
  • Move into a care facility
  • Become widowed
  • Change your gender
  • Finalise a divorce or end a civil partnership

How do I contact the Department for Work and Pensions?

You can contact the DWP by phone or by post.

Phone
Telephone (English): 0800 731 0469
Textphone (English): 0800 731 0464
Telephone (Welsh): 0800 731 0453
Textphone (Welsh): 0800 731 0456
If you cannot hear or speak on the phone - Relay UK: 18011 then 0800 731 0469
British Sign Language (BSL) - Video Relay Service or Use the Service on Mobile or Tablet

Post
The Pension Service
Mail Handling Site A
Wolverhampton
WV98 1AF

How long does it take for the DWP to process a change of address?

The time to process your DWP change of address notification can vary depending on the method you have used. If you use the HMRC app, you should get confirmation straight away, whereas if you send a letter, it can take longer.

Will changing my address affect my DWP benefit payments?

Changing addresses may affect your DWP benefit payments, which is why it is important to let the DWP know of your new address. DWP benefits are calculated on an individual basis, so ensuring your personal details including your address are up to date will make sure you get the correct payments on time.

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